NeuroFocus is sold as a preorder while we finish the first production run. This page explains what that means for shipping, cancellations, and refunds. Preorders are handled through Whop, so Whop’s own policies apply alongside this one.
Summary. The Founding Pilot price is $199, payable either in full at the time of order or as a refundable $20 deposit now plus $179 before shipping — $199 in total either way. Amounts paid are refundable under the conditions below. The current shipping target is Q4 2026.
01Preorders & shipping
- A preorder reserves a NeuroFocus unit from an upcoming production run.
- The ship window shown on the site (Q4 2026) is our current target. Hardware timelines can move; if the date slips materially, we’ll email preorder customers with the update.
- We’ll email you tracking when your unit ships. You’re responsible for a correct address.
- Any import duties or taxes for international orders are your responsibility and aren’t included in the price.
02Cancelling a preorder
A $20 reservation deposit is refundable until manufacturing begins. Before production begins, we will email customers who selected the deposit option with the final specifications, delivery timeline, and instructions for paying the remaining $179 ($199 in total). Customers who paid $199 in full have no remaining balance. Any amount paid above the deposit is refundable before the unit ships. To cancel, email info@neurofocus.dev from the address you ordered with, or use Whop’s order controls.
03If we don’t ship on time
If we cannot fulfill an order, or if we miss the Q4 2026 target and the customer chooses not to continue waiting, we will refund all amounts paid, including any deposit, regardless of whether manufacturing has begun. We will notify preorder customers of material changes to the estimated delivery schedule.
04Returns after delivery
Once you receive your unit you have 30 days to request a return. To be refundable, the device should be in its original condition with all parts. If the product arrives faulty, damaged, or materially different from what was described, we’ll cover return shipping and refund or replace it. For change-of-mind returns, you cover return shipping.
05How refunds are issued
Refunds go back to your original payment method through Whop. Once a refund is approved it’s typically processed within a few business days, though your bank may take longer to show it.
06Warranty
We stand behind the hardware. If your unit develops a manufacturing fault, contact us and we’ll repair or replace it. This is in addition to any rights you have under your local consumer-protection law, which we don’t take away.
07Questions
Anything about an order, a refund, or shipping — email info@neurofocus.dev and we’ll sort it out.